Effective date: [COMPLETE: publication date and version].
Who we are
AskEngineAI is operated by [COMPLETE: full legal name of operator, legal form, registration number and jurisdiction if applicable], of [COMPLETE: business/registered address]. References to “we”, “us” and “our” mean that operator. Contact: [COMPLETE: monitored support email].
Your agreement and account
These Terms govern your use of AskEngineAI and any subscription you purchase. The applicable order, these Terms and any agreed Data Processing Agreement form your agreement with us. The Privacy Policy explains our handling of personal data; accepting these Terms is not blanket consent to optional tracking or marketing.
AskEngineAI is intended for business use by brands, SaaS businesses and agencies. You must be legally able to enter the agreement and have authority to act for any business you represent. [COMPLETE: confirm adult-only eligibility and whether consumer purchases will be accepted.] Mandatory consumer rights apply wherever they cannot lawfully be excluded.
Keep account information accurate, protect login credentials and notify us promptly about suspected unauthorized access. Give access only to people authorized to act for your organization.
What the service provides
Available features may include AI visibility measurements, website audits, recommendations, content drafts, Google Search Console and Analytics connections, SEO research and publishing integrations. Availability depends on the purchased plan, enabled integrations and their setup. An integration described in documentation is not a promise that it is deployed or included in every plan.
Measurements represent particular prompts, engines, settings and times. API-generated answers can differ from consumer AI interfaces. Failed checks are not evidence that a brand is absent. We do not guarantee rankings, AI mentions, traffic, sales or revenue. Audit findings and recommendations require judgment and may not identify every issue.
Subscriptions and payments
The price, currency, billing interval, taxes, included features and limits shown at checkout apply to your order. A recurring subscription renews at the disclosed interval until cancelled. Payment is processed through the payment provider identified at checkout. Additional paid services require the authorization described when ordering them.
Cancellation, refunds, plan changes and trial terms are set out in the Billing Policy below. External provider charges, including research using your own SEO provider account, may be separate from your subscription. We will not treat a connected provider account as permission for unrestricted spending.
Customer content and AI drafts
You retain your rights in content and data you supply. You grant us the rights necessary to host, process, transmit and display that material to deliver and secure the requested service, including through relevant service providers. This does not transfer ownership of your websites or client materials to us.
You must have permission to submit material and connect accounts. Avoid submitting unnecessary personal or sensitive information. AI outputs can be incorrect, incomplete, non-unique or infringing. Review facts, citations, permissions and suitability before using or publishing them. We do not guarantee that AI output qualifies for copyright protection. Your use of output remains subject to applicable law and relevant provider terms.
Our software, design and branding remain the property of their respective owners or licensors. This agreement gives you access to the service, not ownership of its underlying software.
Connected websites and agency clients
Connect only accounts and websites you own or are authorized to manage. Agencies are responsible for obtaining client authorization and managing their users’ access. You are responsible for reviewing the destination, content and publication status before confirming a CMS write. A published post may become publicly accessible immediately. Disconnecting an integration does not undo posts already sent to a CMS or necessarily revoke authorization at the provider.
Third-party services have their own terms, permissions, limits and availability. Changes to those services may affect integrations. We remain responsible for our own obligations under this agreement.
Acceptable use
Do not use the service to violate laws or others’ rights; access accounts without permission; publish unlawful or deceptive material; distribute malware; bypass access controls, quotas or billing; expose credentials; or disrupt the service. Agency use and delivery of permitted customer reports are allowed within the purchased plan. Reselling access to the underlying platform requires our written agreement.
Suspension, termination and changes
We may restrict access where reasonably necessary to address a security threat, unlawful use, material breach or unpaid fees. Where practicable, we will explain the issue and give a reasonable opportunity to resolve it. Restrictions will be proportionate to the issue. Legal or urgent security circumstances may require immediate action.
On termination, access ends according to the applicable cancellation or termination arrangements. Data return, deletion and lawful retention follow the Privacy Policy and any DPA. [COMPLETE: export window, deletion timetable and termination/refund process.] Do not promise a window until the process is in place.
We will explain material changes to these Terms or subscription terms before they take effect, using [COMPLETE: notification method and notice period]. Changes will not retrospectively alter accrued rights. Obtain renewed acceptance where required.
Responsibility and disputes
No provision excludes liability that cannot lawfully be excluded, including fraud or fraudulent misrepresentation and, where applicable, death or personal injury caused by negligence. Mandatory statutory rights remain unaffected.
[COMPLETE WITH LEGAL REVIEW: reasonable service warranty, liability cap, exclusions, any indemnities and remedies appropriate to the actual operator, business/consumer customer scope and insurance. Do not insert an unconditional “no liability” clause.]
[COMPLETE WITH LEGAL REVIEW: governing law, courts and dispute process. Preserve mandatory local protections where applicable.] Contact us first at [COMPLETE: monitored legal/support contact] so we can try to resolve a concern.